Specialist English
English for Hospitality & Catering
From Marriott to Hilton to Accor, from Michelin restaurants to conference hotels - the DACH hospitality industry works internationally. We train online exactly the English that hospitality professionals need every day: guest service, menus, reservations, and review management. Native-speaking trainers with AI avatar technology.
From €60 / hour · VAT-exempt
250.000+
Hospitality Workers DACH
5-Star
Hotel Chains as Clients
20+
Years of Experience
24/7
AI Avatar Available
Key Scenarios
Guest Service
Professionally serve international guests in English, diplomatically resolve complaints, and delight VIP guests with personal service. From small talk to crisis management.
Menus & Food Descriptions
Write menu descriptions in English, communicate allergen information, give wine recommendations, and convincingly explain specialities.
Reservations & Bookings
Handle phone and written reservations in English, operate booking systems, and professionally record special requests.
International Hotel Chains
Internal communication following corporate standards, implement brand guidelines, understand and apply SOPs in English. Marriott, Hilton, Accor, and more.
Events & Banquets
Event planning and coordination in English: conferences, weddings, corporate events. Coordination with international clients and service providers.
Review Management
Professionally respond to English-language reviews on TripAdvisor, Google, and Booking.com. Maintain a positive image and constructively address criticism.
Specialist Vocabulary Preview
English That Hospitality Professionals Actually Need
Restaurant & Kitchen
Hotel & Front Desk
Management & Marketing
Practice Hospitality Scenarios with the AI Avatar
Simulate guest conversations, complaint situations, and reservation enquiries - around the clock, without waiting. The avatar knows your industry and adapts to your level.
DACH Hospitality Market
The DACH Hospitality Industry Needs Professional English
Germany, Austria, and Switzerland are among the world's top travel destinations. International guests, business travellers, and tourists expect professional English communication - from the front desk to fine dining. Online training makes high-quality specialist language training available across the DACH region, flexible and shift-compatible.
Frequently Asked Questions: English for Hospitality
For service and front desk staff, we recommend at least B1 level. For hotel managers and F&B directors with international responsibility, B2-C1 is ideal. We assess your level for free and tailor the training to your role.
Yes, that is our focus. We train specialist terms from kitchen, service, hotel reception, event management, and review platforms. Terms like 'mise en place', 'room service', 'overbooking', and 'guest satisfaction score' are practised in realistic scenarios.
Yes, we tailor the training to your brand standards and SOPs. Whether Marriott, Hilton, or Accor - we know the communication requirements of international hotel chains and train your team accordingly.
The AI avatar simulates typical hospitality situations: guest complaints, reservation enquiries, menu recommendations, and check-in/check-out conversations. You practise around the clock and can repeat scenarios as often as you like.
Yes. Reservations, email correspondence with international guests, and review management already take place digitally. Online training mirrors this reality and can be flexibly integrated into shift work.
Costs depend on team size, format, and scope. Language training is VAT-exempt. The initial consultation and needs analysis are free. Contact us for an individual quote.
Start Hospitality English for Your Team
Schedule a free consultation. We analyse the English requirements of your hospitality team and create a tailored online training concept for guest service, service operations, and management.
More Specialist Areas
Also Available for Other Industries
In addition to hospitality, we offer specialist language training for logistics, engineering, insurance, and other industries.
How much does it cost?
| Format | Duration | Price (approx.) | Notes |
|---|---|---|---|
| Online — Standard | 60 minutes | €60–70 | Zoom, Teams, Meet |
| Online — Extended | 90 minutes | €90–110 | Recommended for deeper focus |
| In-person | 90 min. (min.) | €115–140 | Berlin or Hanover |
| Group training | By arrangement | On request | 4–8 participants |
Prices depend on format, frequency, and requirements. Language instruction is VAT-exempt (§4 Nr.21 UStG).
Who we work with
“Die Online-Sessions sind genauso effektiv wie Präsenzunterricht. Sehr flexibel und professionell.”
Thomas R., IT-Projektmanager“Nach einem dreimonatigen Intensivtraining konnte ich meine erste internationale Präsentation souverän auf Englisch halten.”
Stefan K., Projektleiter, Continental AG“Die kostenlosen Online-Lektionen haben mich überzeugt. Die Qualität des Einzelunterrichts hat meine Erwartungen übertroffen.”
Anna H., Marketing ManagerinFrequently asked questions
What English level do I need in hospitality and catering?+−
Can you train hospitality-specific vocabulary?+−
Do you offer training specifically for hotel chains?+−
How does the AI avatar help with hospitality English?+−
Does hospitality English work just as well online?+−
What does online English training for hospitality businesses cost?+−
Improve your English for free
Free online lessons twice a week, vocabulary trainer with 600 words, and a placement test – all without signing up.
Get in touch
Tell us briefly what you need English or German for — we'll suggest the best format for your goals and schedule.
We typically respond within one working day.
What to expect
- ✓Confident in meetings
- ✓Persuasive presentations
- ✓Professional negotiations
- ✓Texts that work