English for Hospitality & Catering
Online specialist vocabulary for hotels, restaurants, catering, and tourism in the DACH region From Marriott to Hilton to Accor, from Michelin restaurants to conference hotels - the DACH hospitality industry works internationally. We train online exactly the English that hospitality professionals need every day: guest service, menus, reservations, and review management. Native-speaking trainers with an AI avatar for practice.
From €90 / 90 min · VAT-exempt
AI notice: narrator voice AI-generated
Business English for Hospitality: Guests, Menus & Reservations
Six scenarios, specialist terms, James in his own words – in 87 seconds.
Transcript
we need to talk about magical thinking because magical thinking is actually going to stop you from learning business english for your hospitality team live online training with native-speaking trainers since 2004 hi my name is james simmons and i'm an english teacher based in germany with over 20 years of experience guest service menus and food descriptions reservations and bookings international hotel chains events and banquets review management food allergen dietary requirement room service practice specialist vocabulary for guest conversations menus and reception free level assessment tailored to your role online training that fits your shift schedule we need to talk about things that will help you improve your english but maybe we can start by talking about a few things that really won't work so to start with we need to differentiate between passive understanding and active learning live online from 90 euros for 90 minutes remember the brain is not a sponge it's a muscle and it needs exercising start with your free needs analysis at simmons
250.000+
Hospitality Workers DACH
5-Star
Hotel Chains as Clients
20+
Years of Experience
24/7
AI Avatar Available
Key Scenarios
Guest Service
Professionally serve international guests in English, diplomatically resolve complaints, and delight VIP guests with personal service. From small talk to crisis management.
Menus & Food Descriptions
Write menu descriptions in English, communicate allergen information, give wine recommendations, and convincingly explain specialities.
Reservations & Bookings
Handle phone and written reservations in English, operate booking systems, and professionally record special requests.
International Hotel Chains
Internal communication following corporate standards, implement brand guidelines, understand and apply SOPs in English. Marriott, Hilton, Accor, and more.
Events & Banquets
Event planning and coordination in English: conferences, weddings, corporate events. Coordination with international clients and service providers.
Review Management
Professionally respond to English-language reviews on TripAdvisor, Google, and Booking.com. Maintain a positive image and constructively address criticism.
Specialist Vocabulary Preview
English That Hospitality Professionals Actually Need
Restaurant & Kitchen
Hotel & Front Desk
Management & Marketing
Practice Hospitality Scenarios with the AI Avatar
Simulate guest conversations, complaint situations, and reservation enquiries - around the clock, without waiting. The avatar knows your industry and adapts to your level.
DACH Hospitality Market
The DACH Hospitality Industry Needs Professional English
Germany, Austria, and Switzerland are among the world's top travel destinations. International guests, business travellers, and tourists expect professional English communication - from the front desk to fine dining. Online training makes high-quality specialist language training available across the DACH region, flexible and shift-compatible.
Start Hospitality English for Your Team
Schedule a free consultation. We analyse the English requirements of your hospitality team and create a tailored online training concept for guest service, service operations, and management.
More Specialist Areas
Also Available for Other Industries
In addition to hospitality, we offer specialist language training for logistics, engineering, insurance, and other industries.
james@englisch-lehrer.com
How much does it cost?
| Format | Duration | Price (approx.) | Notes |
|---|---|---|---|
| Online — Private lessons | 90 minutes | €90–110 | 1:1, Zoom / Teams / Meet |
| Online — Corporate lessons | 90 minutes | €97.50–105 | Small groups, tailored curriculum |
| In-person (on your premises) | 90 minutes | €115 | On your premises |
Who we work with
- DHL
- Toyota
- Media Markt
- Deutsche Pop
“Die kostenlosen Online-Lektionen haben mich überzeugt. Die Qualität des Einzelunterrichts hat meine Erwartungen übertroffen.”
Frequently asked questions
What English level do I need in hospitality and catering?
For service and front desk staff, we recommend at least B1 level. For hotel managers and F&B directors with international responsibility, B2-C1 is ideal. We assess your level for free and tailor the training to your role.
Can you train hospitality-specific vocabulary?
Yes, that is our focus. We train specialist terms from kitchen, service, hotel reception, event management, and review platforms. Terms like 'mise en place', 'room service', 'overbooking', and 'guest satisfaction score' are practised in realistic scenarios.
Do you offer training specifically for hotel chains?
Yes, we tailor the training to your brand standards and SOPs. Whether Marriott, Hilton, or Accor - we know the communication requirements of international hotel chains and train your team accordingly.
How does the AI avatar help with hospitality English?
The AI avatar simulates typical hospitality situations: guest complaints, reservation enquiries, menu recommendations, and check-in/check-out conversations. You practise around the clock and can repeat scenarios as often as you like.
Does hospitality English work just as well online?
Yes. Reservations, email correspondence with international guests, and review management already take place digitally. Online training mirrors this reality and can be flexibly integrated into shift work.
What does online English training for hospitality businesses cost?
Costs depend on team size, format, and scope. Language training is VAT-exempt. The initial consultation and needs analysis are free. Contact us for an individual quote.
Improve your English for free
Free online lessons twice a week, vocabulary trainer with 600 words, and a placement test – all without signing up.
Get in touch
Tell us briefly what you need English or German for — we'll suggest the best format for your goals and schedule.
We typically respond within one working day.
What to expect
- ✓ Confident in meetings
- ✓ Persuasive presentations
- ✓ Professional negotiations
- ✓ Texts that work