Business English Podcast · Phone & Video Calls · Episode 11

Sharing Your Screen and Guiding a Client Through a Form

A consultant guides his client through an online form on a video call — sharing his screen, explaining the fields and securing the confirmation.

B2 · Dialogue · 4 Min. · free

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Editorially reviewed by James Simmonds – English teacher since 2004Published 21 September 2026

SceneMartina is struggling with a registration form. Daniel shares his screen on a video call and walks her through every field — until the confirmation email is safely in her inbox.

0:00 / 4 Min.

Tip: listen to the episode twice before you start the test. · Worksheet (PDF)

✓ To the comprehension test

Daniel — IT consultantMartina — Client, tax advisory firm

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Transcript

The full transcript opens after the comprehension test — so you train real listening instead of reading along.

German support

MartinaGood morning, Daniel. Thanks for fitting me in at such short notice — this registration form has been driving me mad all morning, and our deadline is already Friday.

DanielGood morning, Martina. No trouble at all, that's what I'm here for. I'm sharing my screen now — can you see the form at your end?Ich gebe jetzt meinen Bildschirm frei – sehen Sie das Formular bei sich?

MartinaYes, it's just come up on my second screen. Oh, interesting — so that's where the upload button is hiding. I was looking in completely the wrong place.

DanielExactly, it moves around depending on the browser. Now, before you fill anything in, let's walk through the whole form from top to bottom, so that nothing gets missed.

MartinaThat would help. Last time I got halfway through, the session timed out and I had to start all over again.

DanielLet's make sure that doesn't happen today. The first field asks for your company registration number — do you have it to hand?

MartinaI never know that number by heart, to be honest — it's always in some other document.

DanielNo problem. There's a small question-mark icon right next to the field — if you hover over it with the mouse, it explains exactly where to find the number.Fahren Sie mit der Maus über das Fragezeichen-Symbol.

MartinaAh, that's clever. And this dropdown menu, 'type of service' — which option applies to us? We're a consultancy, not a retailer.

DanielChoose 'professional services' — that covers consultancies, agencies and law firms. Then tick the VAT box, because you invoice clients within the EU.Wählen Sie „professional services“ und setzen Sie den Haken bei der Umsatzsteuer.

MartinaDone. And once I click 'submit' at the bottom, I become a confirmation email, right?

DanielNearly — you'll get a confirmation email. Watch out for 'bekommen': in English it's 'get', not 'become'. 'Become' means turning into something, and you definitely don't want to turn into an email. Small word, big difference.Achtung, falscher Freund: „bekommen“ heißt auf Englisch „get“, nicht „become“.

MartinaFair point — noted! So I click 'submit', wait for the confirmation to arrive and then forward it straight to you?

DanielPerfect, that's the whole process. And if the confirmation doesn't arrive within ten minutes, check your spam folder first; if it's not there either, just give me a call and we'll resend it together — same time next week, then, for the invoice training.

Key phrases

to share your screen

to let others see your screen in a video call

Can everyone see the slides? I'm sharing my screen now.

to walk someone through something

to guide someone step by step through a process

Let me walk you through the registration process.

dropdown menu

a menu that opens when you click it, offering a list of choices

Select your country from the dropdown menu.

to hover over

to move the mouse pointer over an element without clicking

Hover over the icon to see more information.

to tick the box

to click a small box to select an option

Please tick the box to accept the terms and conditions.

confirmation email

an automatic email confirming that something was received or completed

You'll receive a confirmation email once the order is placed.

to forward something

to send a received message on to another person

Could you forward the invoice to our accounting department?

spam folder

the folder where unwanted or suspicious emails are stored

If you can't find the email, please check your spam folder.

Language notes

In this episode an IT consultant guides his client through an online form on a video call: sharing his screen, explaining the fields step by step and securing the confirmation email. You learn the eight key phrases for screen sharing and remote support in English (level B2) — including the false friend "bekommen", which does not mean "become".

Guiding someone through a process step by step

Remote support relies on clear sequencing language: "let's walk through the whole form from top to bottom", "before you fill anything in", "once I click submit". In between, Daniel constantly checks that the client is following: "can you see the form at your end?", "do you have it to hand?" These check-in questions are the backbone of any screen share — they replace the over-the-shoulder glance that a video call does not have.

Politeness at a distance: support cultures compared

English support calls open with a warm buffer ("No trouble at all, that's what I'm here for") before getting down to business. The German habit of going straight to the problem ("The form does not work.") is factually correct but can sound cold in English. The ending is cultural too: instead of just hanging up, Daniel gives a clear escalation route ("give me a call and we'll resend it together") — that creates trust.

"Bekommen" is not "become"

A classic false friend: "Ich bekomme eine E-Mail" is not "I become an email" but "I get an email" (more formally: "I receive an email"). "Become" means "werden" — "She became a consultant", "The project became expensive". Memory aid: bekommen = get, become = werden. Mix them up and you accidentally say "I become a coffee" instead of "I get a coffee".

Keep practising: Learn business English online — with real teachers from Simmonds, since 2004.

Frequently asked questions

What language level is this episode for?

Level B2 (CEFR). The dialogue uses natural business English with vocabulary from IT support and video calls; the vocabulary list explains all eight key phrases bilingually.

How do I guide a client through an online form in English?

In three steps: share your screen ("I'm sharing my screen — can you see the form?"), explain step by step ("let's walk through the form from top to bottom") and secure the follow-up ("check your spam folder first").

What does "I'm sharing my screen" mean?

Screen sharing in a video call: the other participants see what happens on your screen in real time. The typical check question afterwards: "Can you see my screen?"

Where can I practise phone and video call English live?

In the online business English courses from Simmonds Language Services: live lessons with real teachers on Zoom, for companies and individuals across Germany. Book a free consultation at englisch-lehrer.com/online — we will find the right course format for your goals.

Are the voices real?

Episodes are produced with high-quality AI voices (Hume) and editorially reviewed by our trainer team — the same method as our interactive lessons.

Want to practise these phrases in a real conversation?

The podcast trains your ear — in our online lessons you practise the conversation yourself, with real teachers. For companies across Germany since 2004.

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