Negotiating a Deadline
A project date is slipping — how to negotiate a new deadline in English without sounding unprofessional.
Tip: listen to the episode twice before you start the test. · Worksheet (PDF)
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Comprehension test
Listen first, then answer. No penalties — every explanation points to the moment in the conversation.
As a ___ of goodwill, we'd also extend your support package by three months.
But I need this in ___, Hugo — my board will ask questions.
Transcript
Key phrases
Language notes
In this episode a project manager negotiates a new deadline by phone: announcing bad news, proposing an alternative, offering goodwill and confirming in writing. You learn the eight key phrases for negotiating deadlines in English (level B1).
Introducing bad news politely
English speakers signal bad news before saying it: "I'm afraid …", "Unfortunately …" or "I wanted to tell you as early as possible". Hugo combines all three strategies — it sounds professional because the client can prepare before the details arrive. A direct German-style opening ("The delivery is late.") sounds much harsher in English than intended.
Selling the alternative, not the problem
Hugo does not stop at the problem; he immediately proposes a solution: "May I suggest an alternative?" He then describes the benefit for the client (the training can go ahead), not for himself. This order — problem, solution, benefit — is the basic pattern of every deadline negotiation in English.
Goodwill and written confirmation
"As a gesture of goodwill" introduces a concession that protects the business relationship. Claudia's reply shows the other side: "I need this in writing" is the polite but firm request for written confirmation. Hugo confirms with a concrete window ("by the end of the day") and a firm final date ("at the latest") — both signals of reliability.
Keep practising: Learn business English online — with real teachers from Simmonds, since 2004.
Frequently asked questions
What language level is this episode for?
Level B1 (CEFR). The dialogue uses everyday business English with clear pronunciation; the vocabulary list explains all eight key phrases bilingually.
How do I negotiate a deadline in English?
In four steps: signal the bad news ("I'm afraid …"), propose an alternative ("May I suggest …?"), offer goodwill ("as a gesture of goodwill") and confirm in writing ("I'll send a written confirmation").
Is there a transcript to read along?
Yes, the full transcript with German support notes is on this page — listen first, then take the test, then read along.
Where can I practise these phrases live?
In the online business English courses from Simmonds Language Services (englisch-lehrer.com/online): live lessons with real teachers on Zoom, for companies and individuals across Germany — since 2004.
Are the voices real?
Episodes are produced with high-quality AI voices (Hume) and editorially reviewed by our trainer team — the same method as our interactive lessons.
Want to practise these phrases in a real conversation?
The podcast trains your ear — in our online lessons you practise the conversation yourself, with real teachers. For companies across Germany since 2004.