A project date is slipping — how to negotiate a new deadline in English without sounding unprofessional.
B1 · Dialogue · 2 Min. · free
Tip: listen to the episode twice before you start the test. · Worksheet (PDF)
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Transcript
Key phrases
Language notes
In this episode a project manager negotiates a new deadline by phone: announcing bad news, proposing an alternative, offering goodwill and confirming in writing. You learn the eight key phrases for negotiating deadlines in English (level B1).
English speakers signal bad news before saying it: "I'm afraid …", "Unfortunately …" or "I wanted to tell you as early as possible". Hugo combines all three strategies — it sounds professional because the client can prepare before the details arrive. A direct German-style opening ("The delivery is late.") sounds much harsher in English than intended.
Hugo does not stop at the problem; he immediately proposes a solution: "May I suggest an alternative?" He then describes the benefit for the client (the training can go ahead), not for himself. This order — problem, solution, benefit — is the basic pattern of every deadline negotiation in English.
"As a gesture of goodwill" introduces a concession that protects the business relationship. Claudia's reply shows the other side: "I need this in writing" is the polite but firm request for written confirmation. Hugo confirms with a concrete window ("by the end of the day") and a firm final date ("at the latest") — both signals of reliability.
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Frequently asked questions
Level B1 (CEFR). The dialogue uses everyday business English with clear pronunciation; the vocabulary list explains all eight key phrases bilingually.
In four steps: signal the bad news ("I'm afraid …"), propose an alternative ("May I suggest …?"), offer goodwill ("as a gesture of goodwill") and confirm in writing ("I'll send a written confirmation").
Yes, the full transcript with German support notes is on this page — listen first, then take the test, then read along.
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